This page is our warranty standard in plain language. The written warranty in your estimate sets the actual term and coverage for your job, and that document controls.
What a good warranty covers
A resurfacing warranty should cover failures caused by how the finish was prepared and applied. These are the items we expect any written workmanship warranty to address.
- Delamination and hollow spots in the new finish: the surface separating from the shell or the layer beneath it
- Workmanship-related cracking, spalling, flaking or peeling caused by poor bond or application
- Failure over structural cracks that were repaired, where the repair itself fails and damages the finish
- Tile adhesion: waterline tile and coping set during the job coming loose
When a covered problem appears, the repair, including draining and refilling where needed, is handled as your written warranty describes.
What's not covered
Typical exclusions are damage that comes from water, weather or ground movement after the job is done.
- Etching, scaling, roughness or staining from water chemistry outside the ranges on your care sheet
- Freeze damage from improper or skipped winterizing (see freeze–thaw pool damage in Denver)
- Structural shifting: new cracks, ground movement or shell problems in areas that weren't repaired
- Normal color variation, mottling and gradual fading, which are natural in cement-based finishes
- Damage from draining the pool without guidance, heavy objects, or chemicals added straight onto the surface
- Equipment, plumbing and lights that weren't part of the job
Startup and care that keep it valid
Warranties depend on a proper start and reasonable care, because cement finishes are only as good as the water they sit in.
- Follow the 28-day startup on our process page: brushing schedule, no heater or cleaner for 14 days, no salt for 28.
- Keep water balanced within the care-sheet ranges for pH, alkalinity and calcium. A simple test log or service-company records make any claim easier.
- Winterize properly or keep the pool running through winter, with water below the tile and lines blown out.
- Don't drain the pool without calling first. An empty pool can be damaged by groundwater pressure.
How to make a claim
Call (303) 952-8700 or email with photos as soon as you notice a problem. We reply within 1 business day and arrange an inspection.
- Send photos, your address and approximate job date.
- The pool is inspected, and startup and water records are reviewed.
- If it's covered, the repair is scheduled in the next suitable weather window. If it isn't, you get the reason in writing and a quote for a fix if you want one.
Questions to ask about any pool warranty
Whoever you hire, get the warranty in writing before you sign and check that it answers these questions.
- How many years does it run, and does it start on fill day or at completion of startup?
- Does it cover delamination, hollow spots and workmanship-related cracking?
- Is tile and coping adhesion covered, and for how long?
- Is it separate from the finish manufacturer's material warranty?
- What startup and water-care records do I need to keep it valid?
- Does it cover draining, refilling and startup chemicals for a warranty repair?
- Does it transfer to a new owner if I sell?
- How do I make a claim, and how quickly will someone inspect?
Planning a job? See how often to resurface in Colorado, compare pool finishes, or request a free estimate.